ORDERS & SHIPPING

Complimentary shipping is included with every order, wherever you are in the world.

Taxes and import duties may apply depending on your country’s regulations. These charges are not included at checkout and, if applicable, will need to be settled directly with your local customs authority upon delivery. We recommend checking with your country’s customs office for more information.

Each piece is individually handcrafted to order in France, ensuring the highest level of craftsmanship and attention to detail. As a result, please allow up to 4 weeks for production before your item is shipped.

  • For Europe: Delivery takes approximately 2-5 business days.
  • For the rest of the world: Delivery takes approximately 10-15 business days.

We appreciate your patience as we create a piece that is uniquely yours.

If you need your jewellery sooner, we may be able to expedite production for an additional express fee.

Please reach out to our team at info@jeremyboueilh.com, and we will do our best to accommodate your request.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order’s progress and estimated delivery date.

If you need further assistance, please contact us at info@jeremyboueilh.com.

For security purposes, all JEREMY BOUEILH deliveries require a signature.

Please reach out to info@jeremyboueilh.com and we will do our best to modify or cancel your order.

We are delighted to offer personalised engravings. Simply specify your desired engraving when placing your order.

Please note that engraved items are final sale and cannot be exchanged or refunded. We encourage you to double-check your engraving details before confirming your order.

If you would like to explore the possibility of ordering a custom-designed piece, we would be delighted to discuss your vision.

Please email us at info@jeremyboueilh.com, and our team will be happy to assist you.

Returns

We are happy to offer a full refund for unworn and unaltered jewellery returned in its original box within 14 days of delivery. Please note that engraved and customised pieces are final sale and cannot be exchanged or refunded.

We offer complimentary return shipping, regardless of where you are in the world.

To initiate a return, simply contact us at info@jeremyboueilh.com.

Please reach out to info@jeremyboueilh.com and we will provide return instructions by email.

Orders with engraving cannot be refunded or exchanged.

SIZE GUIDE

Please see our SIZE GUIDE

If you are still unsure, please message us and will do our best to help you find the right size info@jeremyboueilh.com

Yes. We offer a complimentary first resizing to ensure your jewellery fits perfectly.

This service allows you to increase or reduce the size of your ring, chain bracelet, or necklace, all without altering the aesthetics or original shape of your piece.

If you need a resizing, simply contact us after your purchase, and we’ll guide you through the process. info@jeremyboueilh.com

Materials & Care

A lab-grown diamond is a precious stone created in a controlled environment, identical to a natural diamond in composition, brilliance, and hardness. The only difference? Its origin.

While natural diamonds are formed over millions of years beneath the Earth’s surface, their extraction has significant environmental and social consequences:

  • Environmental Damage: Diamond mining requires large-scale excavation, leading to deforestation, soil erosion, and water pollution. Some mining operations destroy entire ecosystems, leaving behind uninhabitable landscapes.

  • High Carbon Footprint: Extracting and transporting natural diamonds consumes vast amounts of energy, contributing significantly to global carbon emissions.

  • Ethical Concerns: Despite industry regulations, some diamonds still originate from conflict zones, where mining profits fuel violence and exploitation. Additionally, poor working conditions and child labor remain prevalent in certain regions.

Because luxury should not come at the cost of the planet or human dignity. Our creations celebrate craftsmanship and innovation, offering the same timeless beauty with a modern, responsible approach.

18k gold is the perfect balance between purity and durability. It contains 75% pure gold, blended with other metals to enhance its strength, making it ideal for fine jewellery that lasts a lifetime.

WHY NOT 24K GOLD?

24k gold is too soft for everyday wear, making it prone to scratches and deformation. By using 18k gold, we ensure that each piece maintains its beauty and structure over time.


HOW DOES 18K GODL COMPARE TO 14K GOLD?

  • Richer Color: 18k gold has a deeper, more luxurious hue than 14k gold.
  • Higher Value: With a higher gold content, 18k gold is a premium choice in fine jewellery.
  • Exceptional Wearability: It offers the best balance between purity and resistance to wear, ensuring longevity without compromising elegance.

To maintain the beauty of your 18K gold jewelry, clean it regularly with a soft, lint-free cloth or chamois to remove any oils or residue from daily wear.

For a deeper clean, mix warm water with a mild liquid soap. Soak the jewelry for a few minutes, then gently scrub it with a soft-bristle brush. Rinse thoroughly with clean water and pat dry with a soft cloth.

Avoid harsh chemicals, including abrasive jewelry cleaners, chlorine, and household cleaning products, as these can dull the gold’s finish over time.

Store your jewelry in its original box or a soft pouch to prevent scratches and preserve its shine.

Although 18K gold is highly durable, it is still a precious metal. To keep it in perfect condition, remove your jewelry before intense activities such as sports, swimming, or cleaning with strong chemicals.

For any issues outside the warranty period, we offer a paid repair service to restore your piece to its original beauty.

If you need assistance, please contact us at info@jeremyboueilh.com, and we’ll be happy to help.

CERTIFICATION

Yes, every piece comes with a certificate of authenticity, ensuring that our materials meet the highest quality standards.

Our jewellery is crafted from 18K gold and set with lab-grown diamonds, carefully selected for their brilliance and ethical sourcing. We guarantee the authenticity and purity of our materials, so you can wear your piece with confidence.

At JEREMY BOUEILH, we take pride in the quality and craftsmanship of our jewellery. Each piece is designed to last a lifetime, and we stand by the excellence of our materials and artistry.

We offer a 2-year international warranty covering any manufacturing defects in craftsmanship. This includes issues such as loose stones, setting defects, or structural weaknesses that arise from production.

Our warranty does not cover:

  • Normal wear and tear, scratches, or fading due to everyday use.
  • Damage caused by accidents, improper handling, or exposure to harsh chemicals.
  • Loss or theft of jewellery.
  • Any alterations or repairs made by a third party.

If you need assistance, please contact us at info@jeremyboueilh.com, and we’ll be happy to help.